Right of Withdrawal Policy/ Return & Cancellation Policy
Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you or a third party indicated by you received the goods.
To exercise the right of withdrawal, you must inform us
Studio Moni, Alina Gentsch, Schweizer Straße 54b, 60594 Frankfurt am Main, Germany, Email: info@studiomoni.org
of your decision to withdraw from this contract by means of a clear statement (for example, by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
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Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from choosing a delivery method other than our standard option), without undue delay and no later than 14 days after receiving your withdrawal notice.
We will use the same means of payment that you used for the original transaction.
You must return the goods to the address above without undue delay and in any event no later than 14 days after notifying us of your withdrawal.
You bear the direct cost of returning the goods.
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Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are custom-made, personalized, or clearly tailored to the customer’s individual preferences — for example, handcrafted or bespoke jewelry.
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Sample Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
Studio Moni
Alina Gentsch
Schweizer Straße 54b
60594 Frankfurt am Main
Germany
Email: info@studiomoni.org
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date: ___________________________
Signature (only if sent on paper): ___________________________
(*) Delete as appropriate.
Return & Cancellation Policy
Right of withdrawal (cancellation policy)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you or a third party indicated by you received the goods.
To exercise the right of withdrawal, you must inform us:
Studio Moni
Alina Gentsch
Schweizer Straße 54b
60594 Frankfurt am Main
Germany
Email: info@studiomoni.org
of your decision to withdraw from this contract by means of a clear statement (for example, by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
⸻
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from choosing a delivery method other than our standard option), without undue delay and no later than 14 days after receiving your withdrawal notice.
We will use the same means of payment that you used for the original transaction.
You must return the goods to the address above without undue delay and in any event no later than 14 days after notifying us of your withdrawal.
You bear the direct cost of returning the goods.
⸻
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are custom-made, personalized, or clearly tailored to the customer’s individual preferences — for example, handcrafted or bespoke jewelry.
⸻
Sample Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
Studio Moni
Alina Gentsch
Schweizer Straße 54b
60594 Frankfurt am Main
Germany
Email: info@studiomoni.org
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date: ___________________________
Signature (only if sent on paper): ___________________________
(*) Delete as appropriate.